{"id":6701,"date":"2019-02-08T12:26:54","date_gmt":"2019-02-08T12:26:54","guid":{"rendered":"https:\/\/rosannadelariva.com\/faq\/"},"modified":"2026-07-29T15:26:36","modified_gmt":"2026-07-29T14:26:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/rosannadelariva.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6701\" class=\"elementor elementor-6701 elementor-5792\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0440d72 e-flex e-con-boxed e-con e-parent\" data-id=\"0440d72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0638be8 elementor-widget elementor-widget-wd_accordion\" data-id=\"0638be8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-shadow wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan I buy online on this website?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"accordion-2587134194\" class=\"accordion-item\"><div id=\"accordion-2587134194-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2587134194-label\"><p>Yes, you can buy whether you are a retail customer or if you are a professional customer and you want to market our jewelry collections.<\/p><\/div><\/div><div id=\"accordion-807267844\" class=\"accordion-item\">\u00a0<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhere can I buy Rosanna de la Riva jewellery?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3><strong>ONLINE \u2013\u00a0 RETAIL<\/strong><\/h3><h4>On this website!<\/h4><h3><strong>STORES \u2013 RETAIL<\/strong><\/h3><ul><li><strong>Rosanna de la Riva:<\/strong> Pl. Sant Just, 3. G\u00f2tic. Barcelona<\/li><li><strong>Rosanna de la Riva:<\/strong>\u00a0C\/ Vidrieria, 11. Born \u2013 La Ribera. Barcelona<\/li><li><strong>Rosanna de la Riva:<\/strong> C\/ Casp, 15. Eixample. Barcelona<\/li><li><strong>Rosanna de la Riva:<\/strong> C\/ Mallorca, 243. Eixample. Barcelona<\/li><li><strong>Rosanna de la Riva:<\/strong> Av. Diagonal, 472. Eixample. Barcelona<\/li><\/ul><p>If you reside outside of Barcelona or in another country, contact us to know our stockists.<\/p><h3><strong>ONLINE \u2013\u00a0 WHOLESALE<\/strong><\/h3><p><a href=\"https:\/\/rosannadelariva.com\/en\/registrate-como-cliente-mayorista\/\">Register here<\/a><\/p><h3><strong>SHOWROOM \u2013\u00a0 WHOLESALE<\/strong><\/h3><p>Contact: (0034) 931 672 999 \u2013 info@rosannabarcelona.com<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow can I distribute Rosanna de la Riva jewellery?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"accordion-1969184885\" class=\"accordion-item\"><div id=\"accordion-1969184885-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1969184885-label\"><p>If you own one or more stores and you are interested in selling our jewelry, please fill out the registration for professionals by\u00a0<a href=\"https:\/\/rosannadelariva.com\/en\/registrate-como-cliente-mayorista\/\">clicking here.<\/a>.<\/p><\/div><\/div><div id=\"accordion-2060765569\" class=\"accordion-item\">\u00a0<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat is the delivery time of my order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"accordion-2060765569\" class=\"accordion-item\"><div id=\"accordion-2060765569-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2060765569-label\"><p>Orders from\u00a0<strong>retail customers<\/strong>\u00a0in the peninsula are received at the delivery address\u00a0<strong>in 24 or 48h<\/strong>. In very remote areas and\u00a0<strong>in the rest of Europe<\/strong>, it can be extended up to\u00a0<strong>72h.<\/strong><\/p><p>If you are in a hurry to receive your purchase and want to ensure delivery time, contact us previously.<\/p><p>For<strong>\u00a0wholesale<\/strong> orders, the delivery time is set at a maximum of 30 days, but <strong>most orders are delivered in less than 7 days<\/strong>.<\/p><\/div><\/div><div id=\"accordion-896538861\" class=\"accordion-item\">\u00a0<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat payment methods are accepted on the web?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"accordion-896538861\" class=\"accordion-item\"><div id=\"accordion-896538861-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-896538861-label\"><p>You can pay by credit or debit card, PayPal and wire transfer.<\/p><\/div><\/div><div id=\"accordion-2230486763\" class=\"accordion-item\">\u00a0<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"5\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tIs it a secure payment system?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"accordion-2230486763\" class=\"accordion-item\"><div id=\"accordion-2230486763-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2230486763-label\"><p>Yes, payment is made in the secure environments of Stripe and PayPal or by wire transfer from your own bank.<\/p><\/div><\/div><div id=\"accordion-934409520\" class=\"accordion-item\">\u00a0<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"6\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow much is the shipping cost?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"accordion-934409520\" class=\"accordion-item\"><div id=\"accordion-934409520-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-934409520-label\"><p>Please, check out the \u201c<a href=\"https:\/\/rosannadelariva.com\/en\/gastos-de-envios\/\" rel=\"noopener noreferrer\">Shipping<\/a>\u201d section to know our conditions.<\/p><\/div><\/div><div id=\"accordion-1732424723\" class=\"accordion-item\">\u00a0<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"7\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan I refund or change my purchase?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>For online purchases by individuals, we accept the product change until after 15 days. The product must be in perfect condition and with the original labeling. The shipping must be paid by the buyer. Refunds are not accepted.<\/p><p>For purchases made in one of our establishments, we accept the change of product until after 15 days, in the same store where the purchase was made. The product must be in perfect condition and with the original labeling. Refunds are not accepted.<\/p><p>For professional purchases, contact us<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"8\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tI don&#039;t remember my password...\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"accordion-3729781724\" class=\"accordion-item\"><div id=\"accordion-3729781724-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3729781724-label\"><p>Don\u2019t worry, follow the password recovery process in the login screen.<\/p><\/div><\/div><div id=\"accordion-3383200221\" class=\"accordion-item\">\u00a0<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"9\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tCan I change my user data or check my orders?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"9\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<main id=\"main\" class=\"\"><\/main><div id=\"content\" class=\"content-area page-wrapper\" role=\"main\"><div class=\"row row-main\"><div class=\"large-12 col\"><div class=\"col-inner\"><div id=\"row-2128638891\" class=\"row\"><div id=\"col-1298653389\" class=\"col large-12\"><div class=\"col-inner\"><div class=\"accordion\"><div id=\"accordion-3383200221\" class=\"accordion-item\"><div id=\"accordion-3383200221-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3383200221-label\"><p>Yes, sign in the site and go to \u201cMy Account\u201d, from there you may check and manage your information, orders and password.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><footer id=\"footer\" class=\"footer-wrapper\"><div class=\"footer-widgets footer footer-2 \"><div class=\"row large-columns-4 mb-0\"><div id=\"block_widget-3\" class=\"col pb-0 widget block_widget\"><div id=\"row-73618927\" class=\"row has-block\"><div id=\"col-781194458\" class=\"col small-12 large-12\"><div class=\"col-inner\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/footer>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Can I buy online on this website? Yes, you can buy whether you are a retail customer or if you<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6701","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - Rosanna de la Riva<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rosannadelariva.com\/rosanna-bisuteria\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Can I buy online on this website? 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