FAQ

Where can I buy Rosanna de la Riva jewellery?

ONLINE –  RETAIL

On this website!

STORES – RETAIL

Rosanna de la Riva: Plaça Sant Just, 3. Gòtic. Barcelona

Rosanna de la Riva: C/ Vidrieria, 11. Born – La Ribera. Barcelona

Rosanna de la Riva: Plaça Sant Pere, 13. Born – St. Pere. Barcelona

UNIQUE: C/ Raval de Montserrat, 24. Terrassa

If you reside outside of Barcelona or in another country, contact us to know our stockists.

ONLINE –  WHOLESALE

Register here

SHOWROOM –  WHOLESALE

Contact: (0034) 931 672 999 – info@rosannabarcelona.com

Can I buy online on this website?

Yes, you can buy whether you are a retail customer or if you are a professional customer and you want to market our jewelry collections.

How can I distribute Rosanna de la Riva jewellery?

If you own one or more stores and you are interested in selling our jewelry, please fill out the registration for professionals by clicking here..

What is the delivery time of my order?

Orders from retail customers in the peninsula are received at the delivery address in 24 or 48h. In very remote areas and in the rest of Europe, it can be extended up to 72h.

If you are in a hurry to receive your purchase and want to ensure delivery time, contact us previously.

For wholesale orders, the delivery time is set at a maximum of 45 days, but most orders are delivered in less than a month.

What payment methods are accepted on the web?

You can pay by credit or debit card, PayPal and wire transfer.

Is it a secure payment system?

Yes, payment is made in the secure environments of Stripe and PayPal or by wire transfer from your own bank.

How much is the shipping cost?

Please, check out the “Shipping” section to know our conditions.

Can I refund my purchase?

Returns are only accepted if you receive the wrong order or a defective product, if that happens, please contact us.

I don't remember my password...

Don’t worry, follow the password recovery process in the login screen.

Can I change my user data or check my orders?

Yes, sign in the site and go to “My Account”, from there you may check and manage your information, orders and password.