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FAQ

Can I buy online on this website?

Yes, you can buy whether you are a retail customer or if you are a professional customer and you want to market our jewelry collections.

 
Where can I buy Rosanna de la Riva jewellery?

ONLINE –  RETAIL

On this website!

STORES – RETAIL

  • Rosanna de la Riva: Plaça Sant Just, 3. Gòtic. Barcelona
  • Rosanna de la Riva: C/ Vidrieria, 11. Born – La Ribera. Barcelona
  • Rosanna de la Riva: C/ Casp, 15. Eixample. Barcelona
  • Rosanna de la Riva: C/ del Pi, 8. Gòtic. Barcelona
  • Rosanna de la Riva: C/ Mallorca, 243. Eixample. Barcelona

If you reside outside of Barcelona or in another country, contact us to know our stockists.

ONLINE –  WHOLESALE

Register here

SHOWROOM –  WHOLESALE

Contact: (0034) 931 672 999 – info@rosannabarcelona.com

How can I distribute Rosanna de la Riva jewellery?

If you own one or more stores and you are interested in selling our jewelry, please fill out the registration for professionals by clicking here..

 
What is the delivery time of my order?

Orders from retail customers in the peninsula are received at the delivery address in 24 or 48h. In very remote areas and in the rest of Europe, it can be extended up to 72h.

If you are in a hurry to receive your purchase and want to ensure delivery time, contact us previously.

For wholesale orders, the delivery time is set at a maximum of 45 days, but most orders are delivered in less than 15 days.

 
What payment methods are accepted on the web?

You can pay by credit or debit card, PayPal and wire transfer.

 
Is it a secure payment system?

Yes, payment is made in the secure environments of Stripe and PayPal or by wire transfer from your own bank.

 
How much is the shipping cost?

Please, check out the “Shipping” section to know our conditions.

 
Can I refund or change my purchase?

For online purchases by individuals, we accept the product change until after 15 days. The product must be in perfect condition and with the original labeling. The shipping must be paid by the buyer. Refunds are not accepted.

For purchases made in one of our establishments, we accept the change of product until after 15 days, in the same store where the purchase was made. The product must be in perfect condition and with the original labeling. Refunds are not accepted.

For professional purchases, contact us

I don't remember my password...

Don’t worry, follow the password recovery process in the login screen.

 
Can I change my user data or check my orders?

Yes, sign in the site and go to “My Account”, from there you may check and manage your information, orders and password.

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